Frequently Asked Questions 

Why did you refresh the website?

At Indigo, we’re here to help you live your life, on purpose. We work hard to provide our customers with a seamless and joyful shopping experience, so you have time to do more of what you love. As part of the Indigo brand’s growth, our website needed an update. We’re thrilled to unveil our new website with incredible features for you to enjoy.

Will all my passwords and login information remain the same?

Yes. There will be no change to the way you log in or access your account.

Will the new site impact the way I shop?

Yes, in the best way possible! You can look forward to a more seamless shopping experience with everything from an enhanced search function and improved checkout experience to new options for redeeming plum® points.

Is this website powered by Shopify?

No. Indigo’s new website is powered by Salesforce.

Why can't I create multiple wishlists anymore?

To make your experience even smoother, we’ve streamlined wishlists to a single list. We encourage those looking for a place to add gift lists to visit our gift registry, where you can build and share multiple gift lists. Even better, anyone who purchases a gift from the registry can opt to ship their purchase directly to the recipient.

Why do I no longer have the Save for Later option in cart?

We’re also excited to share that the Save for Later option in your cart has been updated to Move to Wishlist, so you can easily locate everything all in one place.

Why can't I ship to an address outside of Canada and the United States anymore?

We’re on a mission to make our new website the best experience possible for all customers. We're focusing on shipping to Canada and the United States for now to ensure things are running smoothly and plan to reintroduce international shipping soon. Stay tuned for more details.

What happened to your gift wrap service? Why can’t I add a custom message to an order?

Our gift wrap and custom message services are on pause as we continue to enhance other features on the site. These options will be reintroduced as soon as possible. Stay tuned for more details.

I can’t add my plum number during guest checkout anymore. Why did this change?

The security of your information, including your plum account, is a top priority. Out of an abundance of caution, this change was made to help protect against fraudulent plum PLUS membership use. When you create an account with Indigo, it will auto-associate your plum number for easy shopping. Click on the verify email so we know it's you. Then you can redeem and accumulate plum points.

I want to purchase an electronic gift card and schedule it to be delivered at a later date. Why was this service removed?

We are working on bringing this service back soon. Stay tuned for more details.

Why can’t I mark a registry item as purchased?

Items purchased from a registry on will be marked as purchased accordingly. To mark an item bought in store as purchased, please contact customer support. Visit for our hours and options to reach us.

Why did you remove My Offers?

How you receive personalized offers is changing. Customers will now be sent their offers exclusively via email. We encourage customers to visit their My Account page and opt in to receive emails.

Why was Rate a Reco to earn plum points removed?

As part of the new site, we won't be continuing with this feature.

I’m experiencing issues with the new website. Who do I contact about this?

For any site-related issues, please visit

Did you change your website because of the cybersecurity incident?

No. The development of the new site began prior to the cybersecurity incident.

Is my information safe and secure on the new website?

The security and integrity of your data is our top priority. Your information remains safe and secure with our new website.