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The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World

C Britt Beemer , Robert Shook , Beemer

1 octobre 2008

57,50 $

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Obtenez 288 points et profitez d’un rabais additionnel avec plum+. .

Description

Langue

anglais

Pages

352

Publié par: McGraw Hill LLC

Dimensions à l’expédition: 9" H x 6" W x 1" L

ISBN: 9780071603652

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