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Seeing the How: Transforming What People Do, Not Buy, To Gain Market Advantage
Allen P. Adamson Couverture rigide
40,00 $
2 formats offerts

Hooked: How to Build Habit-Forming Products
Nir Eyal Livre numérique Kobo
15,99 $
2 formats offerts

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Priceless: The Myth of Fair Value (and How to Take Advantage of It)
William Poundstone Couverture souple
25,00 $
2 formats offerts

The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business
Blake Morgan Couverture rigide
31,00 $
3 formats offerts

Breaking Twitter: Elon Musk and the Most Controversial Corporate Takeover in History
Ben Mezrich Couverture souple
28,99 $
3 formats offerts

Predictably Irrational, Revised and Expanded Edition: The Hidden Forces That Shape Our Decisions
Dr. Dan Ariely Livre numérique Kobo
11,99 $
2 formats offerts

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
Mark Goulston Livre numérique Kobo
8,99 $
2 formats offerts

Pre-Suasion: A Revolutionary Way to Influence and Persuade
Robert Cialdini, Ph.D. Livre numérique Kobo
15,99 $
4 formats offerts

Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
The Disney Institute Couverture rigide
30,99 $

High-Profit Prospecting: Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results
Mark Hunter, CSP Livre numérique Kobo
9,99 $
2 formats offerts

Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
Robin Lent Couverture rigide
23,75 $ Réduction sur le prix courant 38,00 $ à
2 formats offerts

This Is Service Design Doing
Marc Stickdorn Livre numérique Kobo
43,99 $ Réduction sur le prix courant 53,99 $ à
2 formats offerts

Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
Joey Coleman Livre numérique Kobo
17,99 $
2 formats offerts

Wanting: The Power of Mimetic Desire in Everyday Life
Luke Burgis Livre numérique Kobo
16,99 $
2 formats offerts

The Power of Persuasion: Understand the Psychology of Persuasion, Influence Human Behavior, and Get Others to Do What You Want
Henrik Rodgers Couverture souple
18,50 $

Nudge
Richard H. Thaler Couverture rigide
31,24 $ Réduction sur le prix courant 36,50 $ à
Canada en vedette

The Consuming Instinct: What Juicy Burgers, Ferraris, Pornography, and Gift Giving Reveal About Human Nature
Gad Saad Couverture souple
25,95 $
3 formats offerts

The Art of Client Service: The Classic Guide, Updated for Today's Marketers and Advertisers
Robert Solomon Couverture rigide
41,00 $
2 formats offerts

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Nick Mehta Couverture rigide
40,00 $

100 Proven Ways to Acquire and Keep Clients for Life: The Path to Permanent Business Success
C. Richard Weylman Couverture rigide
36,99 $

Persuasion: Dark Psychology - Secret Techniques To Influence Anyone Using Mind Control, Manipulation And Deception (Persuasion, Influence, NLP)
R J Anderson Couverture souple
17,81 $ Réduction sur le prix courant 19,50 $ à

The Antisocial Network: The GameStop Short Squeeze and the Ragtag Group of Amateur Traders That Brought Wall Street to Its Knees
Ben Mezrich Couverture rigide
35,00 $
4 formats offerts
Canada en vedette

The Age Of Persuasion: How Marketing Ate Our Culture
Terry O'reilly Couverture souple
23,00 $
5 formats offerts