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Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction

Robert B. Woodruff , Sarah F. Gardial

3 juin 1996

57,99 $

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Description

Langue

anglais

Pages

360

Total Quality Management

Publié par: Wiley

Dimensions à l’expédition: 8" H x 6" W x 1" L

ISBN: 9781557865533

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