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Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters

Robert Petruska Édition : Robert Petruska

27 juin 2012

64,30 $

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Description

Langue

anglais

Pages

99

Publié par: Taylor and Francis

Dimensions à l’expédition: 11" H x 8" W x 1" L

ISBN: 9781439886748

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